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Remote Monitoring and Management


Our remote monitoring and management (RMM) services will result in an overall lower cost of owning and supporting IT, more predictable costs, and help you avoid the large, unplanned expenses that are typically associated with unscheduled downtime.

With detailed, accurate information about your IT assets, we minimize disruptions to your daily operations by proactively resolving problems before they become critical. With 24/7 monitoring and alerting, we know immediately when something has gone wrong and can guarantee a rapid response, delivered remotely or on site if required. Problems can often be resolved before they become larger issues that may affect network uptime.

We can quickly identify where maintenance activities can optimize performance and lower costs, enabling you improve and maximize your return on investment. 

Remote monitoring and management services can include:

  • Network infrastructure monitoring and management
  • Server and security monitoring / management
  • Application monitoring and management
  • Desktop monitoring and management
  • Fault detection and alerting
  • Proactively alert issues within 15 minutes
  • Live and auto notification of issues
  • Automated escalations in place to ensure that alerts are handled within the SLA
  • Carrier notification and collaboration for rapid issue resolution
  • Bandwidth congestion alerting
  • Monitoring security devices
  • System event monitoring 

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